FAQ

General Questions

Introductions are in order! We're FURNISHD., an online interior design service that's hassle-free and budget friendly. We have a fixed price model, so you won't get any nasty surprises here! Every service with us includes consultations with our interior designers, 3D renders of your space and access to 100's of our hand-picked suppliers.

✓ I'm moving into a new home and I don't want to take my furniture with me

✓ I've bought a new home and it settles in 30/60/90 days and I'd love to move in with it FURNISHD. beautifully

✓ I just moved into a new home but my old furniture just doesn't work

✓ I'm renovating my home and would like to elevate the new spaces with expertly designed furnishing

✓ I've rented a new home and don't have time to furnish it - I'd love to move straight in without any of the hassles

✓ I have a short-term rental property I'd love to have expertly FURNISHD. & fitted out

✓ I have a long-term rental property I'd like to increase the yield for by offering it fully FURNISHD.

It's easy! Choose the package that works best for you on the page above. We'll then send you our quick and easy design quiz so we can understand your style and needs. From here you can choose to have a pre-design phone consult with your dedicated designer, who will work one-on-one with you to complete your design. You'll receive a complete Design Folio, including a Design Board, Room Layout and a 3D Render of your space!

We'll also send you a Shopping List of our recommended items, you just tick the ones you like and our personal ordering team will take care of the rest.

We'll place your orders and seamlessly organise your deliveries with our suppliers, all you need to do is kick back and enjoy your newly FURNISHD. home!

We pride ourselves on being super transparent with our pricing, you won't get any nasty surprises here! Once you choose your package and have had a chat with our designers, we'll send you through a customised shopping list tailored for you. We have over 1,000 premium brand partners, with a variety of products and price points to suit your budget and style preferences.

Our interior design services are completely online, we've created a seamless process for you to design your space from your home! Just choose the package that best suits your needs, take our easy design quiz and work with our interior designers (on the phone, via chat or email) to create the perfect space for you. We've made the entire process online so that you can work with us whenever you like, and from wherever you like!

Yes, of course! You can purchase and get started on your project whenever you like!

Our design services usually run across 4 weeks, however this can vary depending on how many consults you would like with our designers, how many revisions are necessary and your response times. After completing your initial quiz and any initial consultation, our designers will pull together your first design board in two weeks. If we're helping you with a custom service, timings may vary - we'll give you our best estimate when you reach out to us with your project! Need more time? No worries, just reach out to us and we'll let you know what we can do!

We currently service within a 50km radius of Melbourne, Sydney & Brisbane.

Design Process

Yes of course! We offer you a 100% happiness guarantee, so you can reach out to us with any questions on your final design package over your week review period. Please note that once you have given your final sign-off, your design cannot be changed. If you have purchased a whole house package, you will receive up to 1 hour of additional support from one of our designers within 60 days of your final sign-off, for any finishing touches you might like to add or discuss with our team.

Our design quiz helps us understand your style and needs for the space you're looking to design, we ask all of our customers to complete this so we can make your dream space a reality! The quiz is super straight-forward and only takes a few minutes to complete, once you complete it you're welcome to share any changes of mind or thoughts you have with your designer in your consultations.

We can design your entryway, living room(s), dining room, open living/dining space, outdoor living space(s), stair landing, bedroom (kids, master, or guest), home office, eat-in kitchen (bar or dining area), home theatre, rumpus room, or nursery. We don't offer design services for bathrooms, kitchens, wardrobes, or commercial office spaces, just yet!

Your designer will work to your budget and don't worry, you'll have complete control over your purchases! Once you have bought your design package, our designer will work to your budget to curate a shopping list of items for you, you'll then sign off on your items based on your preferences.

Ordering with FURNISHD.

Any package you purchase with us will be serviced by our Personal Ordering Team. After you've signed-off on the items you're after, our Personal Ordering Team will send you a quote with delivery fees. Once you've purchased, you'll receive your furniture schedule (ETA) that includes all of your selected items.

 

You can lay back and relax while we get the products delivered to you as soon as possible. We source products we know are of premium quality, however if you experience any problems with faulty products or have any questions, just contact your FURNISHD. Personal Ordering Team at hello@furnishd.com.au.

We accept payment by Visa, MasterCard, PayPal and Bank Transfer, all prices are in AUD and include applicable taxes like GST. All payments are processed in AUD

Your estimated delivery time will depend on the products that you've ordered, our designers will work towards your project timelines! If there are any delivery delays, we'll keep you posted (pardon the pun) on the status of your order. Please note that typical order times is up to 12 weeks for furniture in Australia that is not currently in stock with suppliers. Yep, we're far from the rest of the world!

This doesn't happen often, but if it does, our designer will present you with a replacement option. Once this is confirmed by you, we'll place a new order and you'll be good to go!

Of course not, but if you like discounts - then you'll definitely want to! We partner with 1,000's of premium brands (some who are Designer Exclusive suppliers that aren't available to the public) to make sure you save big on the RRP. Our team takes care of all of this, as well as ordering all the products for you, so you just need to enjoy your savings and your new goodies!

We offer white glove services on some of our select brands and the cost can vary depending on the supplier. We charge the same for the white glove service as the supplier would charge you if you purchased from the supplier directly. Some of our premium brands will only provide a white glove delivery option, if this is the case we'll let you know so you can approve before you go ahead with your order.

No worries! Just email us at hello@furnishd.com.au with details on your cancellation request. We'll get back to you as soon as possible with more information on whether we can cancel or edit your order.

If you received something that wasn't as you expected, please send us through a photo of the product and a description of the issue to hello@furnishd.com.au and we'll look into this for you.

Sure do! Some of our suppliers have their own returns policy though, so please contact us at hello@furnishd.com.au so we can look into your options.

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